To work as a reservation and ticket agent, you must:

Have a high school diploma or GED; and

Complete on-the-job training.

No formal education is required for this occupation. However, many employers prefer that you have computer skills.

May work part time or full time. Schedules are usually established.

May be required to work evenings, late night shifts, weekends, and holidays.

RESERVATION AND TICKET AGENTS will:

Ticket agents usually work in airports, train, and bus stations

Work closely with passengers

Often wear a company uniform

May work evenings, late night shifts, weekends, and holidays

Train on the job or through company programs

Reservation agents usually work for airlines and hotel chains

RESERVATION AND TICKET AGENTS frequently:

Sit when assisting passengers and answering telephone calls.

Repeat movements over and over.

Use hands to handle, control, or feel objects or controls.

It is important that RESERVATION AND TICKET AGENTS be able to:

See details of objects that are less than a few feet away.

Speak clearly so listeners can understand.